This book is educational, easy to understand, and not only a must for call center managers, but it will help CSRs understand the significant role they play in the overall operation of a call center, and in their organization's CRM strategies.
Date: 13/04/2008 - View Full Info - Downloads: 11 - Download Call Center Operation: Design, Operation and Maintenance (3.7MB)
Volume IVA is devoted to progress in optical component research and development. Topics include design of optical fiber for a variety of applications, plus new materials for fiber amplifiers, modulators, optical switches, light wave devices, lasers, and high bit-rate electronics. Volume B is devoted to light wave systems and system impairments and compensation. Some of the topics include growth of the Internet, network architecture, undersea systems, high speed TDM transmission, cable TV systems, access networks, simulation tools, nonlinear effects, polarization mode dispersion, bandwidth formats, and more.
Date: 26/07/2007 - View Full Info - Downloads: 84 - Download Optical Fiber Telecommunications IV A-B (50MB)
Updated to include the latest information on light wave technology, Optical Fiber Telecommunication III, Volumes A & B are invaluable for scientists, students, and engineers in the modern telecommunications industry. This two-volume set includes the most current research available in optical fiber telecommunications, light wave technology, and photonics/optoelectronics.
Date: 26/07/2007 - View Full Info - Downloads: 71 - Download Optical Fiber Telecommunications III, Volume A-B (2 Vol Set) (30MB)
It provides a unified picture of important protocols for multimedia transport and session control, and explains what's being done to tackle tough challenges in QoS control, mobility management, and sceurity in the wireless environment.
Date: 17/05/2006 - View Full Info - Downloads: 280 - Download Wireless Internet Telecommunications (4MB)
Wireless Foresight deals with the development of the wireless communications industry and technology during the coming ten to fifteen years. Telecommunications is a global business of enormous proportions and is one of the largest industries in the world.
Date: 08/05/2006 - View Full Info - Downloads: 264 - Download Wireless Foresight : Scenarios of the Mobile World in 2015 (7MB)
With the rapid pace of advances in communications, no reference can claim to be current for more than a very few years after publication. The bestselling first edition of this remarkable dictionary drew praise from readers around the world as a distinctive work written at the right level, with the right scope for the home market as well as for professionals.
Date: 08/05/2006 - View Full Info - Downloads: 374 - Download The Telecommunications Illustrated Dictionary, Second Edition (5MB)
Written by the seasoned telecommunications training experts at Hill Associates, this book provides you with a step-by-step introduction to the industry, and includes practical hands-on tips and techniques on implementing key technologies. Covers emerging topics such as optical networking, wireless communication, and convergence, and contains blueprints that help bring the technology to life.
Date: 08/05/2006 - View Full Info - Downloads: 439 - Download Telecommunications: A Beginner's Guide (5MB)
Here is the most comprehensive reference available on GSM applications and services that?s intended to build on -- not replace -- the basic technical information in the authors? original bestseller, An Introduction to GSM. The book provides a close-up look at this hot technology, offers in-depth discussions of the features and services available through GSM, and includes new and more in-depth coverage of applications and implementations of the GSM standard. It also explains how GSM has succeeded in becoming the major digital wireless standard -- and addresses both past and future standardization, regulation, and development issues.
Date: 01/05/2006 - View Full Info - Downloads: 401 - Download Gsm and Personal Communications Handbook (2.4MB)
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